Terms & Conditions

Online Shop – Terms & Condition – By placing an order you are deemed to have accepted these
terms and conditions.

  1. General
    www.showerheadhosesmixers.co.uk is a site operated by Showerpowerbooster Ltd registered in England (Company No 8746109) and our registered office is 36 Howard Close, Norwich,NR70LE. Our VAT number is 188014305.
  2. Our contract with you
    After placing an order, you will receive an e-mail from usacknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been dispatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation. If an order is rejected you will be entitled to an immediate refund.
  3. Returns & Refund Policy
    If a customer finds the product is unsuitable for a particular application a consumer has a period of 30 Calendar days from delivery within which to cancel the contract and return the goods to the supplier. The only cost to a consumer will be the cost of returning any goods received to the supplier. The customer shall not be penalised should the plug be cut off or the fitting be scratched during installation. A refund will be issued within 14 days of receipt of returned goods. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us
  4. Warranty
    We undertake to replace any failed components during the warranty period. Should any failure occur we shall at our discretion return the full purchase price to the customer or dispatch a replacement component to the customer. It is recognised that our products once installed become an integral part of a plumbing system so we will dispatch a replacement part/component in good faith on the understanding that after fitting the customer shall return the defective component. We shall arrange for collection or provide postage for the return of the original component and shall seek reasonable costs if the customer fails to return the component. Our warranty does not include additional fitting costs or consequential damage due to failure.
  5. Delivery
    Delivery Service Days Delivery Available Order Placement Cut-off
    Expected Order Delivery
    Mon-Fri Sat Mon-Fri Sat Mon-Fri
    Standard Monday – Friday 12:00 NA * Next working day No £9.50
    Guaranteed Next Day
    (including Saturday)
    12:00 NA Next working day Yes £12.50
    Southern & Northern
    Monday – Saturday 12:00 NA 5 working days Yes £12.50
    Europe Monday – Saturday 12:00 NA 10 working days Yes £15.00
    Rest of World Monday – Saturday 12:00 NA 15 working days Yes £15.00

    * For certain parts of Scotland and Ireland the anticipated delivery is 2 working days. Please note that the Factory is closed weekends and bank holidays so orders placed on these days will be dispatched on the first working day. Whilst we endeavour to give excellent customer service, times and dates for delivery are approximate only and we shall not be liable for the consequences of any delay in delivery.
    Time for delivery shall not be of the essence.

  6. Risk and title
    The products will be at your risk from the time of delivery to you.
  7. Intellectual property
    No permission is given by us in respect of the reproduction or use for
    commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.
  8. Governing Law
    These terms and conditions shall be governed by and construed in
    accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address: 36 Howard Close, Norwich, NR70LE.
  9. Security Policy
    We will comply with the requirements of the UK Data Protection Act 1998
    to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.
  10. Consumer Rights Under EU Law
    If you are contracting as a consumer, you may cancel a contract at any time within 7 working days. To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.
    This provision does not affect your statutory rights.
  11. Limitation of liability
    We shall not be liable to pay any compensation to you, other than any refund to the value of the goods provided. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.
    Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
  12. Liability General
    We shall not be under any liability for damage, losses (whether direct,
    indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the technical helpline). We shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract with the Customer, or of any order accepted; (ii) any duty of any kind imposed by law arising out of or in relation to the contract or order; (iii) any defect in the products or services. Any loss whatsoever arising out of these terms and conditions of sale shall be limited in the aggregate to £100,000. Nothing in these terms and conditions of sale (including without limitation this clause) shall exclude or limit the liability of for death or personal injury caused by negligence or for fraud.